Testimonials

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Read below to some of our reviews from the people who know us best–our customers! Leave us a review by clicking on the link above.

 

Very pleased with recent service at Figs including a state inspection and oil change. The service manager and technicians were kind and polite. I’ll be back for sure, I’m uptown often and appreciate how close Figs is just out of uptown. Even got a good cup of hot coffee!

-Erick Miller

Great service and even better people. They definitely look out for their customers best interest. We have been going to them for almost 5 years now and they have been so helpful and great to work with.

-Tony Santoro

Mr. Fig is forthright and honest when assessing what needs to be repaired on your vehicle. He’s not the cheapest, but he’s not expensive, either. They do quality work and in a timely manner.

-Linton Greene

Figs replaced my tires and brakes. I am very satisfied with the work performed as well as the price. I also appreciate that they did not try to up-sell me to get other things done on my 12 year old car. Most of the other auto shops do this. They have earned my business moving forward.

-Preston Harbin

Recently had major motor issues while out of town. I was recommended Fig’s by another shop due to the severe nature of my problems. We ended up having to replace my entire engine. Everyone at the shop are extremely professional and helpful. Greg was great with communication and keeping me up to date with everything. The shop went out of their way to get my vehicle running again and Greg has followed up afterwards to make sure I haven’t had any issues.
I feel I was treated with honesty and respect. They held to the price quote I was given even tho they had way more time and labor than estimated.
I would highly recommend them to anyone.

-Rick Woods

I had a great experience at Fig’s. They did excellent work. I got an oil change and tire rotation. Good price and it’s close to downtown. I’ll be back!

-Brian Martin

Great find five minutes from Uptown. Had my car in and out quickly, took the time to explain what they had found. Made practical recommendations for services that may be needed in the near future without being too “salesy,” which I appreciate. Being able to review and approve the quote from my email was a big plus. Will be back.

-Eric Kesler

Service is honest, fairly priced and performed in a timely manner! I won’t go anywhere else!

-Thomas Miller

Awesome, friendly service. Would recommend Fig’s to all my friends.

-Robin Miller

Great service and even better people. They definitely look out for their customers best interest. We have been going to them for almost 5 years now and they have been so helpful and great to work with.

-Tony Santoro

Great service. Had my baby looking and feeling brand new at a reasonable price

-Meka burgin

Fig has always been my go to guy when repairs were needed on my vehicles ever since I came to Charlotte 7 years ago. Never had to take a vehicle back for the same issue and has always been up front and honest.

-Noah Saulsberry

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Figs Auto Repair
Average rating:  
 20 reviews
by Chuck Howard on Figs Auto Repair

Great folks! Super in every phase of business. A rarity in the auto repair business. Greg (the owner) is fair, honest and reliable.

We appreciate everyone that walks through our doors, Chuck, and I’m so happy you noticed. It’s important to us that you’re happy with the service we provide here. It’s fantastic to hear all your kind words -- I appreciate them more than you know. It’s a pleasure working with you, and I look forward to keep keeping your car running for many more years. Until next time! -Greg, Owner

by Robin Danielle on Figs Auto Repair

Figs Auto Repair was a life saver! After being serviced at my dealership and literally drained of my funds, I was desperately looking for a quality auto repair with fair pricing. I searched the internet and found Figs Auto Repair. They had great reviews and I called them as soon as they opened. Greg answered my call, took my information and called me back as promised within moments with a estimate for the service needed. I couldn't believe the pricing, it was very affordable and even better they were able to get me in same day. I made a 2pm appointment to replace my driver side axle and they had me serviced in/out by 3:30pm. Amazing! Highlights of the experience was receiving a text link confirming my estimated price given over the phone. After agreeing via the link I noticed that when I came to get my service, it was a live application where I could see service notes that the technician made while working on my vehicle. Sitting in the waiting area for news on your vehicle can be daunting but it was like I had a live feed to my technician to keep abreast of everything going on with my vehicle. They had wifi so I was able to log back in for work while I waited. Tom was very hospitable and assisted me with other price quotes I wanted to get checked on for my vehicle. My technician, Norman, came out and explained in detail what was going on with my vehicle and thankfully it wasn't as bad as my dealership had previously relayed. I felt like I was in great hands, Tom, Greg and Norman did a great job in taking care of my vehicle and I look forward to going back for future car care needs. Also, their warranty on their work is outstanding! I highly recommend Figs Auto Repair for car service repairs. The customer service and car care was excellent!!

Robin, it's so awesome to hear that Tom, Norman, and I could take away the stress of having your car repaired and have you back on the road in no time! We're always ready to help you handle your car's needs, so feel free to contact us whenever we can assist you again. -Greg, Owner

by Erick Miller on Figs Auto Repair

Really nice folks and they got me back on the road quickly!

Erick, thank you so much for all the support! It's great to hear you enjoyed your time here. Hope to welcome you back soon! -Greg, Owner

by Shirley Allen on Figs Auto Repair

I will continue to recommend Fig's to all of my family, friends and associates. They offer a robust auto repair service, as well as insurmountable customer service. Tom, front desk associate, is one of the most honest customer service members you will ever encounter. He is honest, knowledgeable, firm and proves every word he states when explaining repair work and quotes.I like them, and will continue to make them my home town mechanic!

Shirley, thank you so much for all the kind words and support! We're glad you enjoyed your experience with us. We'll be here for you if you need us! -Greg, Owner

by Jon Vargas on Figs Auto Repair

The best experience I've ever had with a shop. They communicated clearly at every stage of my engagement with them. They were transparent with cost of parts and labor. Service was completed in a timely manner. Would take my car back again.

Jon, I'm so glad we could help out! It's great to hear everything went smoothly and we could get you back on the road. If you ever need anything else, just let us know! -Greg, Owner

by Marianne Dejong on Figs Auto Repair

After a dear friend of mine recommended going to Norman at Figs Auto Repair (thank you dear Francis!), I will always return to this wonderful shop.
The service is always impeccable, everyone so polite and helpful. As a bonus, guess who greets you at the door? ...Tom's adorable sweet dogs! My car has never received the kind of service that Figs offers. The Figs team is always honest and courteous. The repairs & service done on my car goes beyond what I have experienced in my 30 plus years of owning cars. I cannot say enough great things about Tom, Greg, Norman and the whole team - Go and take your car there and see for yourself!
Thanks guys! You da BEST, marianne (mallane)

Marianne, I'm so glad to hear you're impressed with the service here! I'm glad your friend recommended us, and I'm even more glad we could help out. If you ever need anything in the future, just let us know! -Greg, Owner

by Beth Thrower on Figs Auto Repair

Great service and super trustworthy (a combo that is hard to come by in car repair shops these days!) Tom explained what was wrong with my car in a way that I could completely understand and I really appreciated that. Highly recommend Figs Auto Repair!

Thank you, Beth! We are so happy we could show you some top-notch service. We hope you'll let us know next time we can help you out! -Greg, Owner

by Michael Kauffman on Figs Auto Repair

Excellent customer focused team. Fast efficient service, and affordable too!

Michael, this is so great to hear! It's great to hear that everything hit the mark for you. Let us know if you ever need anything in the future! -Greg, Owner

by Michael Ivey on Figs Auto Repair

Had a really good experience there. Was able to fix the problem in a reasonable amount of time. Great job and I will go back there in the future.

Michael, I'm so happy we could help out! It's great that everything went smoothly and we could get you back on the road quickly. If you ever need anything in the future, we'll be here for you! -Greg, Owner

by Jamila McClendon on Figs Auto Repair

I really appreciated the accurate information with pricing and efficient service. The updates via text are very helpful. Bucks and Maggie are the best at marketing and security. Overall, 5 stars and I will continue doing business with Figs Auto Repair!!!

I know how important it is to feel informed when you're getting work done on your car, Jamila, so I'm happy that those updates made a difference for you! I know our team appreciates the kind words. Let us know if there's anything else we can do for you. -Greg, Owner

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